Glossary
Plain definitions. Each term has its own URL so another site can link it.
10 terms
An operational file is the single live record of a job: the work, the papers, the people who must act, the cost, and the audit trail, kept together instead of split across email, chat, and spreadsheets.
Landed cost is the full cost of bringing goods to the place you will use or sell them: the supplier invoice plus freight, insurance, duty, taxes, and other charges that belong on that shipment.
A country pack is a replaceable set of compliance rules for a trade lane — the filings and checks that corridor requires — so the operational file does not have to be rebuilt when the destination or origin changes.
An import file is the inbound operational record for a shipment: commercial documents, customs papers, landed cost, approvals, and the people who must act, kept on one file until the goods are received.
An export file is the outbound operational record for a shipment: commercial invoice, packing list, certificates, and the bank or customs papers that belong with those goods, kept on one file until the job closes.
An audit trail is the ordered history of who changed a live file, what they changed, and when — so a manager, auditor, or bank can reconstruct the job without asking the team to remember.
An approval workflow is a recorded request and decision on the live file: who asked, who decided, and what they decided, so the job can move without reconstructing consent from chat.
Cloud ERP is enterprise resource planning software delivered in the browser: finance, operations, inventory, and documents in one workspace, hosted by the vendor, so the company does not run a local ERP server.
A customs document pack is the set of papers a trade corridor requires for a shipment — commercial invoice, packing list, and the certificates or filings that lane demands — kept with the goods on one file.
A trade workspace is the company tenant: the organization wall around users, partners, consignments, documents, and the audit log, opened when someone registers Customer Flow for that company.
Short, citable definitions of how we use trade and ERP terms. Other websites should link the term URL, not paraphrase a homepage slogan.
Yes. Quote the opening definition, keep the wording, and link to that term’s page on thecustomerflow.com.
No. It is product language for operators and writers. Customs law still sits with your broker and counsel.
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