1. Agreement
These Terms of Service (“Terms”) are a contract between you and Customer Flow for use of the Customer Flow website and application. “You” means the organization that creates or pays for a workspace, and anyone who accesses it with that organization’s permission.
By creating an account, starting a trial, or clicking to accept these Terms, you agree to them and to the Privacy Policy. If you are accepting for a company, you confirm you have authority to bind that company.
2. The service
Customer Flow is business software for operations, documents, approvals, audit, and related modules (including import, export, finance, inventory, manufacturing, HR, grants, and projects). Country-specific customs or tax packs are operational aids. They do not replace licensed customs brokers, tax advisers, or government filing systems.
We may add, change, or retire features. We will not remove core access to your workspace data without notice except as allowed in these Terms (for example non-payment or abuse).
3. Eligibility and accounts
You must be 18 or older and use a work email you are authorized to use. Each workspace belongs to one organization. Users must keep credentials confidential and enable two-factor authentication where the organization requires it.
You are responsible for all activity under your accounts, including invited users. Notify us promptly if you believe an account is compromised.
4. Trial, subscription, and payment
New workspaces may receive a one-month free trial as described at sign-up. When a paid plan applies, fees, billing interval, and taxes are shown at checkout or in an order form.
Unless stated otherwise, subscriptions renew until cancelled. You remain responsible for fees already incurred. We may suspend access for overdue amounts after notice. Trial and paid features may differ.
5. Your data
You retain all rights to data and files you submit (“Customer Data”). You grant us a limited licence to host, process, back up, and display Customer Data solely to provide the service to you.
You represent that you have the right to submit Customer Data, including personal data of employees, customers, and suppliers, and that doing so does not violate law or third-party rights.
6. Filings, calculations, and professional advice
You are solely responsible for the accuracy of commercial documents, customs filings, tax figures, payroll, grant reports, and any submission to a government or bank. Duty, landed-cost, and similar calculations in the product are estimates based on data you enter and rules packs you enable.
Customer Flow is not a law firm, customs broker, or certified tax practice. Nothing in the service is legal, tax, or customs advice.
7. Acceptable use
You must not:
- Probe, overload, or bypass security; share licences in a way that evades seats or plans; or access another organization’s workspace.
- Upload malware, or content that is unlawful, infringing, or that you do not have rights to process.
- Use the service to send spam or to violate export, sanctions, or anti-bribery laws.
- Reverse engineer the software except where that restriction is prohibited by law.
- Misrepresent filings generated from the product as certified government output.
8. Our intellectual property
The Customer Flow name, mark, software, documentation, and country packs (other than Customer Data) are owned by us or our licensors. These Terms do not transfer ownership. You may not copy, resell, or frame the service except as we allow in writing.
9. Availability and changes
We aim for continuous availability but do not guarantee uninterrupted service. Maintenance, force majeure, or failures of third-party networks may cause downtime. We may modify APIs with reasonable notice where you rely on them.
10. Suspension and termination
You may stop using the service at any time. We may suspend or terminate access immediately if you materially breach these Terms, if required by law, or if continued use would create a security or legal risk.
After termination we will retain Customer Data only as described in the Privacy Policy, then delete or anonymize it except where we must keep a copy for legal reasons. Export your records before you close the workspace if you need them.
11. Warranties
The service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that calculations, country packs, or generated documents are complete or accepted by any authority.
12. Limitation of liability
To the fullest extent permitted by law, Customer Flow and its operators will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business, even if advised of the possibility.
Our total liability for all claims arising out of the service in any twelve-month period is limited to the fees you paid us for the service in that period, or one hundred US dollars (USD 100) if you were on a free trial and paid nothing.
Nothing in these Terms limits liability that cannot be limited under applicable law (such as fraud or personal injury caused by negligence, where that cannot be excluded).
13. Indemnity
You will defend and indemnify Customer Flow against claims, damages, and reasonable costs arising from Customer Data, your filings, or your breach of these Terms, except to the extent caused by our willful misconduct.
14. Governing law
These Terms are governed by the laws of Pakistan, without regard to conflict-of-law rules. Courts in Pakistan have exclusive jurisdiction, except that we may seek injunctive relief in any forum to protect intellectual property or confidential information.
15. Changes to the Terms
We may update these Terms. The effective date on this page will change. If a change is material, we will post the update here and, where appropriate, notify workspace administrators. Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the service and close the workspace.
16. General
These Terms are the entire agreement for use of the service unless you have a signed order form that says otherwise. If a clause is unenforceable, the rest remains in effect. You may not assign the agreement without our consent; we may assign it in connection with a reorganization or sale of the service.
Notices to us must be sent to info@thecustomerflow.com. Notices to you may be sent to the administrator email on the workspace.