Import & export
Import-export software that keeps the file, papers, and landed cost together
A shipment is not a spreadsheet row. It is a purchase order, a packing list, an invoice, a bill of lading, a duty estimate, and a chain of people who must say yes before goods move. Customer Flow is cloud ERP software for that file — inbound and outbound — so commercial, logistics, and finance are not reconciling three versions of the truth.
Most trade teams still split the work: email for documents, WhatsApp for “where is it”, and a workbook for landed cost that is already stale. When customs asks a question, nobody can show who approved the HS code or which invoice matched the container. Customer Flow puts the consignment, the papers, and the money on one record.
What stays on the file
- Commercial terms, packing lists, and invoices stay attached to the shipment, not in a shared drive.
- Duty, freight, and other costs roll into landed cost while the file is still moving — not after it is closed.
- Approvals sit on the same record as the goods, with a complete audit trail for internal and customs questions.
- Country-specific filings sit in replaceable rules packs for Pakistan, the UAE, and other lanes you add later.
How a file moves
Step 1
Open the consignment
Create the import or export file once. Partners, Incoterms, and routing reuse what you already set up.
Step 2
Attach the papers
Commercial invoice, packing list, BL/AWB, and certificates live on the file. The next person does not hunt a thread.
Step 3
Approve, land, and close
Duty and extras update landed cost. When the file closes, you still have the trail of who changed what.
Questions for this process
Is Customer Flow only for importers?
No. The same workspace runs imports and exports. Commercial documents and customs records stay on the shipment whether goods are inbound or outbound.
Does it calculate landed cost?
Yes. Freight, duty, and related costs sit on the file so you are not rebuilding cost in a spreadsheet after the container arrives.
Will it work for Pakistan and UAE trade lanes?
Yes. Day-to-day work — consignments, documents, duty, inventory — stays the same. Country filings sit in replaceable rules packs.