Controls
Approval workflow software that is not another inbox
Approval workflow software is easy to demo as a pretty chain. It fails when the document in the chain is a copy, and the real invoice is still in email. Then you have two queues. Operators approve the wrong thing. Audit samples the other thing.
Customer Flow puts the workflow on the file: shipments, grants, production, campus purchasing. The role that must sign is a permission, not a CC list. The timestamp is on the record. That is approval workflow software as a control, not as notifications.
Start with the embarrassing process
Pick the approval that already leaks — a vendor payment, a substitute part, a restricted grant line. Run it in a trial workspace. If the yes is still happening in chat, you have not implemented workflow. You have implemented theatre with a nicer UI.