Logistics
Logistics software only works if the operational file is honest
Logistics software often means visibility. Visibility without documents is a map. Visibility without approvals is a status. Finance still asks which packing list left the yard and who authorised the extra haulage.
Customer Flow treats logistics as part of the operational file — next to import-export consignments, inventory, and landed cost where those apply. You do not need a separate island for “the truck story”. Attach the papers. Move the stage. Leave a trail.
Movement is not the whole process
A delivery event is one line. The process is the file: partner, papers, cost, yes. Logistics teams that already fight email should try the next job in a workspace and see whether tracking and the commercial record can stop being two conversations.