Grievance Management
Cases assigned to you. Respond, then wait to see if the complainant is satisfied or pushes back.
Where to find it: Left menu → Grievance Management → My Inbox
Step 1
Left menu → Grievance Management → My Inbox. If the name is missing, your role does not include it — ask an admin in Users & Roles.
Step 2
Open the oldest case. Write a response that addresses what happened. Do not close it just to clear the list.
Step 3
The case should leave your inbox once you respond, and return if the complainant pushes back.
Yes. My Inbox is a signed-in workspace screen. This public page teaches the screen with a picture and a link to the feature video. It never shows another company’s data.
The left menu only shows screens your role may open. Ask a company admin to grant the matching permission, or to show you which role should own this step.
Escalate it or send it to the right person. Do not leave it unread.
