Grievance Management
Open cases, escalations, and the share of anonymous complaints at a glance.
Where to find it: Left menu → Grievance Management → Grievance Dashboard
Step 1
Left menu → Grievance Management → Grievance Dashboard. If the name is missing, your role does not include it — ask an admin in Users & Roles.
Step 2
Start with escalations, then open cases that have waited the longest. Do not treat the dashboard as the case file.
Step 3
The open count should match All Cases. Escalations should match the escalations list.
Yes. Grievance Dashboard is a signed-in workspace screen. This public page teaches the screen with a picture and a link to the feature video. It never shows another company’s data.
The left menu only shows screens your role may open. Ask a company admin to grant the matching permission, or to show you which role should own this step.
No. Anonymous cases stay unnamed. You still see that a case is open.
