Grievance Management
The full grievance queue. Open a case to reply or escalate it.
Where to find it: Left menu → Grievance Management → All Cases
Step 1
Left menu → Grievance Management → All Cases. If the name is missing, your role does not include it — ask an admin in Users & Roles.
Step 2
Filter to the status you own. Open the case, reply, or escalate when the current handler cannot resolve it.
Step 3
The status should move. Escalated cases should also appear on the escalations screen.
Yes. All Cases is a signed-in workspace screen. This public page teaches the screen with a picture and a link to the feature video. It never shows another company’s data.
The left menu only shows screens your role may open. Ask a company admin to grant the matching permission, or to show you which role should own this step.
No. Anonymous stays anonymous in the queue and in the case.
