Sales
Credit only against a delivered order. You cannot return what never left.
Where to find it: Left menu → Sales & CRM → Sales Returns
Step 1
Left menu → Sales & CRM → Sales Returns. If the name is missing, your role does not include it — ask an admin in Users & Roles.
Step 2
Pick the delivery or invoice, the quantity coming back, and the reason. Post. Stock should return if goods come back.
Step 3
AR credits. Inventory rises if the goods are accepted. Quality may inspect first.
Yes. Sales Returns is a signed-in workspace screen. This public page teaches the screen with a picture and a link to the feature video. It never shows another company’s data.
The left menu only shows screens your role may open. Ask a company admin to grant the matching permission, or to show you which role should own this step.
No. There is nothing to return until there was a delivery.
